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Frequently asked questions

  • Certificate Information

    How can I get my certificate?

    To receive your Food Managers Certification certificate, you must first create a profile or sign in to your account.

    Prometric Proctored or ProProctor Remote Proctor

    • Then you purchase either an in-person proctored examination with Prometric or remote proctored examination with ProProctor. 
    • Once your purchase is complete, you can schedule your appointment to take your proctored certification examination.

    EduProctor On-site Proctor

    • If you have been issued an access code by an EduProctor you will use that Access Code at the time of the EduProctor On-site proctor session.

    After you complete and pass your exam, you will then be able to access and print your certificate.

    I don’t have a printer. How can I print my certificate?

    You can log into your Food Managers Certification account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend or family member's house, or career placement center.

    How much does it cost to get a duplicate copy of my Food Managers Certification certificate?

    It does not cost anything. You may sign in to your account and reprint your Food Managers Certification certificate any time you want from any computer with internet access until the expiration date of the certificate.

    How long is my Food Managers Certification certificate good for?

    Your Food Managers Certification certificate is good for five (5) years nationally & three (3) years in the District of Columbia. The expiration date of your certificate can be found on your Food Managers Certification certificate.

    Account Access

    I'm on the homepage and it's asking for my "Username" and "Password" but I don't have a username and password! How do I get to the exam?

    To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase an exam.

    I lost my username. What do I do?

    You can contact customer support via the feedback form through the website, or call our customer service at (903) 893-3717 to retrieve your username.

    I can't remember my password. What do I do to get a new one?

    To reset your password, select "Sign In" from the menu. You can then click the "Reset your password" link on bottom the right.

    Next, you will need to enter your email address and click 'Send reset email'. A reset key will be sent to your email.

    Once you receive your reset key, Click 'Enter it here!' to enter your reset key and click 'Next step'.

    Is my email address my username?

    No, you create your username during the signup process. Your email address is only used for communication purposes. You will receive a welcome email after you create your account with your login information.

    Exam Purchase

    When do I purchase an exam?

    After you create a profile, you will be asked if you would like to purchase the examination. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

    I am unable to complete my purchase of the Food Managers Certification exam. Why not?

    In most cases, it is because the billing information for your credit/bank card does not match the billing address in your profile or there are insufficient funds in your account. This is to prevent fraud. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.

    I do not have a credit/bank card. Can I pay with a check?

    Sorry, we only accept checks for group orders, but you can purchase a money card from most major grocery stores such as Walmart, Target, Albertsons, or Kroger.

    Can a friend use their credit/bank card to purchase the exam for me?

    Yes, but they will need to enter their credit/bank card billing address in place of your address for the purchase.

    Bulk / Group Purchases

    Learn how to manage your FMC CFPM certifications and access code(s) issuance
    How do I make a bulk purchase for Exams proctored by Prometric ?

    To make a bulk purchase you need to follow these steps.

    Purchasing Bulk Orders

    To get started please create a free account.

    You will then need to select "Bulk Purchases" from the menu.

    Order options
    To make a group purchase, you must:

    • select your country.
    • select your state.
    • select your location.
    • select the course you are interested in purchasing.
    • select the options for exam, training or a bundle.
    • select the quantity of courses needed.
    • create a Pass key for your order.
    • enter a Purchase Order number (This would come from your company accounting department for cost tracking and is optional).

    Company information
    Enter your company contact information.

    Billing address
    Verify billing information is correct and change, if needed.

    Payment information
    You must now select your payment type, credit card or check by mail.

    • If paying by credit card, enter your payment information.
    • If paying by check, your codes will be activated upon receival of payment.

    Promotion
    You may also enter a Promotion code if available.

    How do I manage my bulk order?

    Managing Your Bulk Order
    To manage your bulk order account:

    • Sign into your account.
    • Select Bulk Purchases from the menu.
    • Click View Orders next to How it works. You can also access your bulk order by clicking Me in the menu and then selecting My purchases.
    • Your bulk order will appear under Purchases.
    • Click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.


    Order Details
    Order Details displays your Bulk order purchase number, date of purchase, purchase location, quantity of codes purchased and the proctor key associated with the bulk order.


    Payment information
    Payment information displays the purchase cost, method of payment, status of purchase and the purchaser's name and address.


    Management sharing
    Management sharing allows the purchaser of a bulk order to share the bulk order with other managers to help meet their examination needs. It's easy to share a bulk order.

    • After making a bulk purchase, view the bulk order details.
    • Scroll down to Management sharing.
    • Enter the email address of the person to share the order with.
    • Click the Share button.
    • If you want to unShare the order, simply click the X next to the person's email.


    Access Codes
    The Access codes area displays your bulk order access code information. The code information will include the code number, date the code expires, the status of the code (Available, Redeemed, Expired), and the name and email address of the employee the code was issued to.

    Within the Access Codes list area you can also email codes to your employees by:

    • Clicking the mail icon on the far right.
    • Enter the employee's email and click the Send button.
    • After an employee redeems their code, their name will appear under Redeemed By.
    • Once your employee has successfully completed their examination, the mail icon will change to a print icon that will allow you to view / print your employee's certificate of completion.
    How to issue Prometric In-Person at Test Center Examination Codes

    Sign In & Manage Your Group Bulk Purchases

    • To access your group order, sign into https://FoodManagersCertification.com
    • Click orange Me button located at the top right of the wegpage navigation bar
    • Next, click on My Purchases to display all of your group orders

    Access Group Bulk Codes

    • Click on the group order titled (US-#####) Prometric In-Person Proctor to view your codes.
    • Scroll down until you see your group order codes.

    Share Group Bulk Codes

    • Click the arrow next to the code you wish to issue/email to your students and enter the candidate's email address. This will email both the access code and passkey to the candidate to allow them to redeem and schedule their in-person proctoring at a Prometric test center.
    • Once your candidate redeems the access code and passkey, they will then be asked to schedule their testing day and time with Prometric by clicking the green Schedule exam button.
    How to issue ProProctor examination codes for Online Remote Proctoring Service

    Sign In & Manage Your Group Bulk Purchases

    • To access your group order, sign into https://FoodManagersCertification.com
    • Click orange Me button located at the top right of the wegpage navigation bar
    • Next, click on My Purchases to display all of your group orders

    Access Group Bulk Codes

    • Click on the group order titled (US-#####) ProProctor Remote Proctor to view your codes.
    • Scroll down until you see your group order codes.

    Share Group Bulk Codes

    • Click the arrow next to the code you wish to issue/email to your students and enter the candidate's email address. This will email both the access code and passkey to the candidate to allow them to redeem and schedule their remote proctoring through ProProctor remote testing service.
    • Once your candidate redeems the access code and passkey, they will then be asked to schedule their testing day and time with ProProctor by clicking the Schedule exam button.
    Can I share my bulk order I purchased for someone else to manage?

    Yes, you can. Bulk Orders purchased by you can be shared with other FMC accounts. The person who you share the bulk order with just needs to have an active FMC account. Then when they log in they can share the codes with whoever they like. This is a great feature for larger organizations with multiple facilities.

    Management sharing
    Management sharing allows the purchaser of a bulk order to share the bulk order with other managers to help meet their examination needs. It's easy to share a bulk order.

    • After making a bulk purchase, view the bulk order details.
    • Scroll down to Management sharing.
    • Enter the email address of the person to share the order with.
    • Click the Share button.
    • If you want to unShare the order, simply click the X next to the person's email.

    Exam Information

    How long does it take to complete the exam?

    The exam is timed for 90 minutes and will need to be completed through one of our proctor services.

    How many questions are on the exam and what score do I need to pass it?

    There are 70 questions and 5 pilot questions on the exam. Pilot questions are not scored. To pass the exam, you must receive a minimum score of 70%. The exam must be completed through one of our proctor services.

    How many chances do I have to pass the Food Managers Certification exam?

    After purchase, you are given one (1) opportunity to pass the Food Managers Certification exam. If you fail your exam, you will be required to repurchase the exam in order to take it again.

    Do I need to finish the exam the same day I start it or can I do it in sessions?

    Once you begin the Food Managers Certification exam, it must be completed in one sitting through one of our proctor testing services.

    How is Form Equivalence determined?

    Every new FMC examination form will contain 70% of the exam items from the previous exam form as “core” questions. The remaining 30% of questions are then replaced with questions of equal difficulty, based on prior item performance, similar content, to meet the requirements of the exam blueprint, and SME recommendations there by establishing form equivalence.

    Individual Exam Help

    Learn how to purchase and take the exam.
    How do I purchase an Exam?

    Select Site and Create Account

    To make an individual exam purchase:

    • First select your location and create your account by clicking Create Account from the top menu.
    • Select Courses from the menu.
    • Click the exam you are interested in purchasing. This will take you to the Purchase page to allow you to purchase your exam.

    Purchase Credits

    • Billing Address: Before you can complete your purchase, you will need to enter your billing address.
    • Payment information: Next, you will be required to enter your credit card information.
    • After you have entered all of the required information, click Review Information to continue.
    • Once your billing information has been Reviewed, agree to the terms and click Purchase Exam.
    • Your purchase is now complete.
    How do I begin my onsite exam?

    To begin your exam, simply follow these steps below.

    How to begin your exam

    1. Schedule Exam: Click the Schedule Exam button to schedule your appointment with the proctor service to take your certification examination.
    2. Take Exam: Arrive at your examination location at your scheduled time and follow the proctor's instruction to begin your examination.


    Certification Exam

    You will have 1 opportunity to pass your certification exam. If you fail your certification exam, you will be required to repurchase the certification examination in order to retest. You must score a minimum of 70% to pass the certification exam.

    Arriving to taking your exam

    After arriving at the proctor testing center, you will go through the student check-in procedures which include the following:

    • The proctor will greet you and have you sign-in.
    • You will be required to present a valid government issued identification such as a driver's license, passport or military ID, bearing a recognizable current photo and signature.
    • The proctor will verify the name and signature of the student matches those of the student and registration record.
    • The proctor will then request the student place all prohibited items in a secure locker for retrieval after exam completion. Prohibited items include written notes, published materials, testing aids, cell phones or cameras. Any materials that you are allowed to use during the exam will be provided to you by the proctor at the test site on the day of testing.
    • You will then be escorted to the testing room where you will be seated at a testing terminal and the proctor will explain the rules of the testing room.
    • The proctor will then initiate your examination.
    • Once you have competed your examination, you will be escorted out of the testing room and may leave the testing center. Note: exam scores are not viewable at the testing center.

    After you leave the testing center, you may log into your FMC account to view your exam score along with any areas of deficiencies. Before you are shown your score, you will be prompted to take an optional survey about your experience at the testing center. You will then have the option of printing your Certified Food Manager certificate if you have successfully passed your exam. Otherwise, you will be prompted to repurchase the Food Manager Certification examination to try again.

    Prometric Test Centers Examination

     Learn how to prepare for your food manager examination at Prometric Test Centers.

    How can I reschedule my exam at a Prometric Test Center?

    If you wish to Reschedule your exam date or time within 5-30 days prior to your appointment, do so by using the Reschedule/Cancel option on this Web Site or by contacting Prometric's automated voice response system at: 800-479-6215 (in North America) or by contacting Prometric's Regional Registration Center (outside North America); the Website is available 24 hours a day, 7 days a week, an additional fee of $25 collected by Prometric will be required to reschedule.

    There is No charge for changing an appointment within the same testing window if the change is made 31 or more days prior to your appointment.

    If you choose not to show for your appointment and do not submit a cancellation / reschedule request, you will forfeit your assessment and testing appointment fees.

    Where can I take my Prometric proctored FMC exam?

    You can take the FMC Food Manager Certification exam with Prometric by two different ways.  One way is through ProProctor remote proctor and the other is through the Prometric Test Centers.  To find out the nearest Prometric Test Center, follow this link, www.prometric.com/fmc, and click Locate.  This will take you to a location search to find the Prometric Test Center to your city or zip code.

    ProProctor Remote Examination

    Learn how to prepare for and begin your examination remotely through ProProctor.

    How do I reschedule a ProProctor Remote Examination?

    If you wish to Reschedule your exam date or time within 5-30 days prior to your appointment, do so by using the Reschedule/Cancel option on this Web Site or by contacting Prometric's automated voice response system at: 800-479-6215 (in North America) or by contacting Prometric's Regional Registration Center (outside North America); the Website is available 24 hours a day, 7 days a week, an additional fee of $25 collected by Prometric will be required to reschedule.

    There is No charge for changing an appointment within the same testing window if the change is made 31 or more days prior to your appointment.

    If you choose not to show for your appointment and do not submit a cancellation / reschedule request, you will forfeit your assessment and testing appointment fees.

    Before Scheduling Exam System Check

    Before Scheduling your Exam

    Run a system check to validate your device meets ProProctors basic system requirements. To run the system check, go to https://rpcandidate.prometric.com/ and click the Check Now button.

    Please note: VPNs, firewalls and anti-virus software can prevent you from launching a ProProctor exam. Please refer to this article on the Knowledge Base for guidance.

    Prometric recommends using the Chrome browser when taking this exam.

    Before Test Day

    Download & Install ProProctor Application
    Before test day, download and install the ProProctor application that delivers your exam from https://rpcandidate.prometric.com/. Follow the instructions provided on the page. If the downloaded launch is blocked by your computer's firewall, follow the additional instructions hyperlinked below for adding the software to your computer's whitelisted application list on either MAC or Windows computer.

    Conduct a System Readiness Check
    Open the ProProctor application. Enter your appointment confirmation number and the first four (4) letters of your last name/surname. Click CHECK MY SYSTEM to complete the System Readiness Check.

    On Test Day

    Launch Exam
    On test day, launch your exam by entering your appointment confirmation number and the first four (4) letters of your last name/surname. You should launch your exam 15 minutes before the scheduled start time so that you can complete the inspection of your testing environment. If you completed the System Readiness Check before test day, click TAKE MY EXAM.

    Check In
    On the day of your exam, please make sure you allow 15 minutes to prepare your testing environment. When you are comfortably sitting at your workstation go to the Prometric ProProctor site at https://rpcandidate.prometric.com/ and launch your exam. Our easy-to-follow, self-serve check-in process will guide through the final preparations before you are greeted by a Prometric Readiness Agent. Close doors to the room you are working in, including doors to closets and visible bathrooms.

    • Step 1. Image Capture
      • Simply position your face using the guides on the screen and click the CAPTURE button. Make sure you check that the image clearly shows your face and is not blurry. Click ACCEPT.
    • Step 2. ID Capture
      • Position your ID card using the guides on the screen and click the CAPTURE button. Make sure you check that all text is readable. Be sure to use only a government-issued, non-expired ID. For specific identification requirements, check your exam confirmation email. Once complete, click ACCEPT.
    • Step 3. Readiness Checklist
      • Next, before you are met by a Prometric Readiness Agent who will complete the check-in process, review, and become familiar with the Readiness Checklist, which will walk you through what to expect.

    Meet your Prometric Readiness Agent
    Your Prometric Readiness Agent will guide you through three security checks before launching your exam.

    • Check 1. Candidate Detail Information
      • Your readiness agent will confirm your name, email address, and exam details with you via video chat.
    • Check 2. 360 Environmental Check
      • Your Readiness Agent will ask you to provide a 360-degree view of your environment using your webcam. Your agent will also ask you to scan your work surface using your webcam. During this step, your Readiness Agent will ask to inspect things such as bookshelves, wall hangings, as well as electronic devices. It is recommended to have a large bedsheet or linen available if asked to cover any area of clutter.
      • IMPORTANT: Do not have your laptop connected to a docking station anytime during the setup of your exam. This can cause connectivity issues. Make sure to clear your workspace and put away all personal items.
    • Check 3. Candidate Person Check
      • Your Readiness Agent will ask you to stand up to do a scan of yourself. This scan will include – but is not limited to – conducting sleeve, pocket, glasses, and behind ear checks. Additionally, you will be asked to turn all pockets inside out.
      • IMPORTANT: To expedite the check-in process, please remember to empty your pockets prior to the visual check.

    Taking the Test
    Now you are ready to take your online proctored exam. Although you will not see your Prometric Proctor, they will monitor you throughout the testing process and will be available to provide assistance at any point during your exam. Using the chat feature on the upper right of your screen, you can speak with or send a message to your Proctor when you need help. With this support function, you will be able to complete your exam with peace of mind, knowing that your Proctor is always virtually there with you.

    General Questions

    What does FMC® CFPM stand for?

    FMC® is the registered trademark of EduClasses® which stands for Food Managers Certification.

    CFPM stands for Certified Food Protection Manager, who is a food manager candidate that has passed an ANAB-CFP (Conference for Food Protection) Certified Food Protection Manager exam such as the one provided by EduClasses® FMC® Food Managers Certification.  The FMC® CFPM exam is for new food manager candidates or food managers within ANAB-CFP accepted states who are needing to renew their Food Protection Manager Certification.

    Ready to get started?  Enroll Now

    FAQ

    Do you offer a food handlers course?

    Yes, you can find more information at www.foodhandlerclasses.com.

    Do you offer a seller server course?

    Yes, you can find more information at sellerserverclasses.com.

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